Level 3 IT Service Engineer

Job Reference BBBH620_1675854126
Application Email kate.ruane.97921.12640@pfhtech.aplitrak.com
Salary Negotiable
Currency GBP
Days to Advertise 7
Consultant Email kruane@pfh.ie
Job Industries , ()

Permanent Position with full benefits
Onsite in Dublin City Centre

PFH Technology are seeking an experienced a Level 3 IT Service Engineer for one of their Leading Clients based in Dublin City Centre.

The Senior Service Engineer resource will:

  • * Provide third level technical support and meet our Customer SLA's
  • * Be responsible for ensuring the IT infrastructure network systems and servers are maintained to best practice as stated in the document
  • * Recognise system deficiencies and suggest effective solutions while complying with company policies and procedures
  • * Research current best practice technology solutions and translate them into our environment
  • * Develop metrics to monitor and test systems ensuring constant improvement
  • * Manage external vendors and third-party consultants to resolve issues
  • * Be responsible for assisting in the management and completion of information technology projects and technical implementations
  • * Provide technical expertise, leadership, and hands-on support to the Information Technology team
  • * To participate in Change Advisory Board (CAB) and Problem Management meetings and to share information with the support teams
  • * Supervise and support the Service Desk team members acting as the local Team lead
  • * Be responsible for resolution of all tickets within agreed KPI timelines

Candidate Requirements:

  • 5 + years IT Support / Engineer experience
  • Onsite exposure with clients
  • Multi tasking
  • Excellent communication skills
  • Mentor & lead an onsite team
  • ITIL & CompTIA

Candidate should also have practical experience with the following:

  • Windows 10
  • Active Directory
  • Office 365
  • Azure
  • InTune
  • Citrix
  • VM Ware

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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