IT Field Engineer
IT Field Engineer
PFH Technology Group is seeking an IT Field Engineer to join our collaborative working team.
full drivers licence required
Duties Include:
- Providing L2 Support onsite to our clients
- Meeting our SLA’s by resolving Ticketing and Service requests
- Working closely with the client’s IT Team on-site
- Take personal responsibility for ensuring an excellent relationship with the client
- IT problem solving and communicating with non-technical clients
Some Desired Technical Experience:
- Windows Server (All OS) essential
- Desktop / Laptop hardware skills
- Service hardware technologies
- Microsoft Hyper-V
- Excellent knowledge of Office 365
- Microsoft Apps (Teams, SharePoint, One Drive)
- Active Directory User, Group and Permission Management
- TCP/IP, DNS, Firewalls (SonicWALL), VPNs
- Familiar with backup software and solutions (Veeam, Arc Serve, Commvault,Backup Exec)
- Previous experience providing Remote and/or Deskside client support.
- Windows 7 & Windows 10 troubleshooting and support in a business environment.
Skills Required:
- An ability to communicate verbally and via email with all customers in simple and understanding manner
- An ability to follow through and close out all issues to customers’ satisfaction
- An ability to assess each user’s IT knowledge levels
- Being able to work under pressure
- An ability to think logically
- Good analytical and problem-solving skills
- Good interpersonal and customer care skills
- Good accurate records keeping
- Willingness to learn in a fast-paced environment
- Professional and flexible attitude
PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway
