Security Managed Services Analyst

PFH Technology Group are looking for Level 2 & Level 3 Security focused ICT managed services resources to join our ever expanding managed services department.

PFH Technology Group has an extensive range of ICT Solutions and Services for our customers across small, medium and enterprise business's nationwide. We are looking for people passionate about ICT security, that have experience working across multiple security and ICT solutions and has a strong can do attitude when it comes to ensuring a smooth and diligent delivery of service.

PFH work off a secure by design methodology when it comes to our projects and managed services and due to continued success are looking to expand our teams in order to provide a high quality proactive managed service engagement.

Duties Include:

• Regular proactive reviews of security solutions such as AV, Malware Detection, Firewall, Cloud Security Solutions, End point encryption, Mobile device management and more
• Proactive engagement with Third party security vendors and partners
• Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
• Logging calls (tickets) and keeping records of customer queries
• Analysing call logs so you can spot common trends and underlying problems.
• Updating helpdesk documentation so that support information is available and current for each customer
• Execute any activities assigned
• Monitor and control any activities assigned
• Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
• Complete timesheets daily

Some Desired Technical Experience:

• Mid to enterprise Firewalls (IPS / IDS /VPN)
• End point security solutions ( AV, Malware Protection, EDR, Encryption, MDM, MAM)
• Email filtering Solutions
• SOC Tooling - SIEM, Vulnerability Management, Patch Management.
• Cloud Security Tooling across SAAS, IAAS and PAAS platforms
• Management of Cyber Awareness and Phishing Simulation Platforms
• Working with MFA, PAM, and SSO
• Working with Microsoft Security Tooling (Azure AD, Intune, AIP, DLP, Sentinel)
• Comfortable working with Active Directory, O365, Exchange
• Incident Response Experience, Malware Analysis, Pen Testing, SOC Analyst experience, Threat hunting, Threat Intelligence)

Skills Required:

• An ability to communicate verbally and via email with all customers in simple and understanding manner
• An understanding of the business impact of ICT Systems and devices
• An ability to follow through and close out all issues to customers' satisfaction
• An ability to assess each user's IT knowledge levels
• Being able to work under pressure
• An ability to think logically
• Good analytical and problem-solving skills
• Good interpersonal and customer care skills
• Good accurate records keeping
• Willingness to learn in a fast paced environment
• Professional and flexible attitude

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.