Level 2 IT Support Engineer

Job Reference BBBH595_1670934935
Application Email kate.ruane.81787.12640@pfhtech.aplitrak.com
Salary Negotiable
Currency GBP
Days to Advertise 7
Consultant Email kruane@pfh.ie
Job Industries , ()

PFH Technologies are currently recruiting for a Level 2 IT Support Engineer to be based with their Client in Dublin.

3 month Contract

Responsibilities may include, but are not restricted to:

  • prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system;
  • Establish and build on good working relationship with customers
  • Troubleshoot and if required, referral of hardware faults to third parties
  • Where appropriate, assign warranties on hardware to third parties
  • System administration using Active Directory
  • Troubleshoot issues with Windows accounts/mailboxes
  • Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
  • Install and configure computer hardware and peripherals, operating systems and applications
  • System Administration
  • Manage pst requests and data requests for staff moves
  • Liaise with third party vendors for softwarehardware installation
  • Deal with 'how to' and information requests including data security and ICT policies
  • Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
  • Document new solutions
  • Install individual software requests
  • Managed Print devices - liaise with vendors including IP information
  • Access consoles to push or provide solutions for requests e.g. Content encryption
  • Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate


  • 3+ years experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills
  • Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project
  • Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
  • Demonstrate evidence of production of quality deliverables

Business Competencies:

  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills.
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner


  • Third Level Education Qualification is preferable.

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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