IT Support Engineer

Job Reference BBBH506_1664890875
Application Email
Salary €30000 - €35000 per annum + Competitive Salary
Currency EUR
Days to Advertise 28
Consultant Email
Job Industries , ()

PFH Technology Group is seeking an IT Support Engineer to be based onsite with their client in Dublin. The IT On Site Support will through a proactive approach provide internal customers with technical IT support in order to enable employees to operate more effectively and efficiently

Part time role - 3 full days or 5 half days

Duties Include:

  • Provide technical support to internal customers in a professional and friendly manner.
  • Performs hands-on technical support at the desktop level, including building/deploying new workstations, installing and upgrading hardware and software, the configuring systems and applications.
  • Ensure that written responses are accurate, professional, clear and concise.
  • Updating helpdesk documentation so that support information is available and current for each customer
  • Testing and fixing faulty equipment
  • PC builds and installations
  • Execute any activities assigned
  • Ensure detailed documentation is produced and maintained up to date at all times.
  • Maintain asset inventory up to date at all times.
  • Ensure detailed documentation is produced and maintained up to date at all times.
  • Ensure that regular daily responsibilities are completed on time
  • Ensure confidentiality of the information provided by customer (i.e. user name, password, others)
  • Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers).

Skills Required:

  • Previous experience in an IT Environment
  • Knowledge of Microsoft and Windows
  • Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key.
  • Demonstrate good problem solving, analytical and decision making skills

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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