IT Support Engineers – CVC

Job Reference BBBH591_1669389990
Application Email
Salary Negotiable
Currency GBP
Days to Advertise 7
Consultant Email
Job Industries , ()

PFH Technology Group are seeking IT Support Engineers to join our teams in the Midlands Region.


  • Delivering Superior Customer Service
  • Onsite Customer support to resolve technical issues on real time basis
  • Resolve issues across Windows 10, Laptop and Tablet devices, wireless connectivity, printing and software
  • Track, route and redirect problems to the correct resources
  • Update ITSM systems
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectations


  • Windows 10 operating systems
  • Wireless and local area networks
  • Software and application installations and remediation
  • Proven working experience in providing Desk Side Support
  • Be able to work in a pressurised environment
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Very strong proficiency in English


  • Bachelor's degree in IT or 1-2 years' experience in IT support.
  • Excellent interpersonal skills
  • Good problem-solving and communication skills

Additional Requirements:

  • Own car and full driving license are required

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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