IT Support Engineer

Job Reference BBBH616_1674813714
Application Email
Salary Up to £1 per annum
Currency GBP
Days to Advertise 28
Consultant Email
Job Industries , ()

PFH Technology Group are seeking a Helpdesk Engineer to be based onsite with our client in Galway

12 Month Contract

Duties Include:

  • Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
  • Perform basic triage to ensure that the support calls are routed to the correct resolution group
  • Reassign and schedule support calls with the extended field and onsite engineering teams
  • Communicate with customers on a regular basis via phone and email
  • Scheduling service, pre-sales, projects, training and leave for all engineers
  • Take an active part in team conference calls
  • Logging calls (tickets) and keeping records of customer queries
  • Analysing call logs so you can spot common trends and underlying problems.
  • Updating helpdesk documentation so that support information is available and current for each customer
  • Testing and fixing faulty equipment
  • PC builds and installations
  • Execute any activities assigned
  • Monitor and control any activities assigned
  • Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
  • Complete timesheets daily

Skills Required:

  • An ability to communicate verbally and via email with all customers in simple and understanding manner
  • An understanding of the business impact of ICT Systems and devices
  • An ability to follow through and close out all issues to customers' satisfaction
  • An ability to assess each user's IT knowledge levels
  • Being able to work under pressure
  • An ability to think logically
  • Ability to perform service desk admin functions to a high standard
  • Good analytical and problem-solving skills
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Willingness to learn in a fast paced environment
  • Professional and flexible attitude

Business Competencies:

  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills.
  • Proven ability to organise work with an organized manner
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.