Systems Administrator
PFH Technology are looking for a Systems Administrator to join our client’s growing team in Ringaskiddy.
Location: Ringaskiddy, Co Cork
Onsite: 5 days per week
The Systems Administrator resource will:
- Provide third level technical support and meet our Customer SLA’s
- Be responsible for ensuring the IT infrastructure network systems and servers are maintained to best practice as stated in the document
- Recognise system deficiencies and suggest effective solutions while complying with company policies and procedures
- Research current best practice technology solutions and translate them into our environment
- Develop metrics to monitor and test systems ensuring constant improvement
- Manage external vendors and third-party consultants to resolve issues (it is expected that the successful tenderer will manage the support issues with third party suppliers)
- Be responsible for assisting in the management and completion of information technology projects and technical implementations
- Provide technical expertise, leadership, and hands-on support to the Information Technology team
- To participate in Change Advisory Board (CAB) and Problem Management meetings and to share information with the support teams
- Be responsible for resolution of all tickets within agreed KPI timelines (KPI’s should be provided in the tenderers response to address this)
- Have at least 10 years’ experience in a similar role
Technical Expertise
All proposed personnel (including cover staff) must have exposure to and be able to demonstrate experience using an ITIL aligned Service desk and associated principles such as Incident and Service request management, Problem Management, Change Management, continual Service improvement etc.
- The proposed personnel must be able to demonstrate excellent Service Desk support skills including the effective triage, troubleshooting and escalation of tickets
- All proposed personnel (including cover & call out staff) must be able to show a high degree of awareness of cybersecurity best practices and concepts including phishing awareness, Identity and Access Management, Multifactor Authentication, Zero Trust Security Model
In addition to the above technical expertise, the systems administrator:
Should have achieved or being working towards achieving Microsoft 365 Mobility and Security certification. Confirmation of booked training and/or exam dates must be provided if this is being presented in support of a proposed resource
Experience in the Pharma industry would be an advantage
- Must be able to demonstrate excellent Support Skills for Level 3 Incident management
- Must have experience of threat evaluation and security incident response
- Demonstrate project work in the following areas and be able to report accurately on Project delivery dates:
- Window 10/11 Intune policy development
- SCCM /SCOM
- Citrix
- Azure
- VMware
- Advanced Threat Protection
- Veeam Backup and Replication
- ITIL aligned
- Druva
- Office 365
- Crowdstrike
- Avaya Aura
Education:
- Third Level Education Qualification is preferable.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.
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