CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today’s digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.
The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud.
After completing this course you should be able to:
Supporting Operating Systems
Installing and Configuring PC Components
Installing, Configuring and Troubleshooting Display and Multimedia Devices
Installing, Configuring and Troubleshooting Storage Devices
Installing, Configuring and Troubleshooting Internal System Components
Installing, Configuring and Maintaining Operating Systems
Maintaining and Troubleshooting Microsoft Windows
Network Infrastructure Concepts
Configuring and Troubleshooting Networks
Managing Users, Workstations and Shared Resources
Implementing Client Virtualization and Cloud Computing
Securing Workstations and Data
Troubleshooting Workstation Security Issues
Supporting and Troubleshooting Laptops
Supporting and Troublshooting Mobile Devices
Installing, Configuring and Troubleshooting Print Devices
Implementing Operational Procedures
Attendees should meet the following prerequisites:
This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.
Entry-level IT Professionals in a technical support role