A complete set of ICT services are contributed by us to deliver end-to-end solutions for your business needs. At every stage of our service model, we are dedicated to helping you get real value from your ICT. Our mission is to give you the support to have improved clarity, competitiveness, efficiency and cost-effectiveness in your daily operations. We achieve this through leveraging the highest levels of expertise across our technical teams who have gained extensive experience by serving thousands of clients throughout the years.

Managed Services

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Managed Cloud

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Talent Acquisition & Development

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We excel at providing expert resources for project or team augmentation requirements on a contract or permanent basis.

Our key expertise is that, with over 30 years delivering projects and services, we know how to ensure that the right resources are placed for the right work.

 

Finding the right talent at the right time can be difficult especially as the Irish IT market is growing. We strive to deliver quality resources for our clients even at short notice. With our vast database of skilled individuals and our own resources, we offer you access to a large pool of experienced IT professionals. 

From our permanent and contract teams we provide resources on a planned as well as on short notice basis for the delivery of projects, ongoing support and systems administration engagements across a wide range of technologies and competencies. We provide resources that are highly experienced and coming from our own staff or regularly used contract teams.

 

BENEFITS

  • Leverage the expertise of a company that deliver complex projects and services to find and provide highly skilled resources for your requirements;
  • Dedicated resourcing team focused on talent acquisition and development
  • Flexible arrangements to ensure required resources are there when you need them
  • Management of resources to ensure continuity of availability and quality of work

 

HOW WE DO IT

Our expert team work with you to identify your requirements, define the scope of the engagement, then commence the process for talent acquisition.  Depending on the scope of the engagement we can scale to deliver:

  • Resource Provision Management:  Development of rolling resource plans with a single point of contact for all service management administration and control Service management
  • Resource forecasting & Balancing: Working with you to forecast requirements and identify needs to ensure that resources are available and capable;
  • Expert recruitment and verification services: dedicated resources to identifying and source external candidates where internal resources are insufficient (i.e. pools of labour for deployment projects etc.) that understand the ICT Infrastructure business and are adept at ensuring valid resources are provided
  • Resource training, development and retention: continuous programmes with our personnel to ensure that they are developed in line with changing technology so as to continually add value back to our customers.

 

WHAT YOU GET

Quality resources in a managed framework to meet your project or staffing demands. 

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Rollout and Deployment

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We provide a complete service solution for the rapid deployment of end user devices that can be accommodated on a national basis.  We also have extensive experience in the management of lifecycle services for equipment deployment, management and waste disposal.  The PFH approach is unique, the uniqueness being a simple yet effective process that is customised to meet specific customer requirements.  We work to your needs, you don't work to ours!

 

BENEFITS

  • Ability to rapidly scale to meet any demand;
  • Cost management through streamlined deployment processes;
  • Access to extensive experience in image creation and management;
  • Ability to provide dedicated logistics management services
  • A dedicated expert service that handles the logistics and complexity of deployment and lifecycle projects to ensure that business demands are met.

 

HOW WE DO IT

Through our lifecycle services section, we provide complete

  • Quotations & Order handling
  • Logistics & Warehousing
  • Configuration (image & tag)
  • Scheduling with end users.
  • Shipping/collection
  • Installation
  • Recycling
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OVERVIEW

At PFH we look after your IT systems, whether located locally or in the cloud, so you can focus on your business. After years of experience, we have developed a suite of managed service offerings based on an acute understanding of what our customers need to enhance their business operations.

Our contribution to your enterprise is to deliver a tailored service that meets your exact requirements – we suit your needs; you don’t change to suit ours. We provide services including installation, administration, monitoring, refreshing, maintenance, design and helpdesk assistance which can be facilitated onsite, remotely, or both.

As a result of significant investments in our service desk, operations centre, personnel, processes and quality systems, we aim to ensure clients’ expectations are met and exceeded by our valued, flexible service.
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Service Desk

SERVICE DESK

User support is the lynchpin that connects the efficiency of your business to the delivery of effective IT. When users are unable to operate their IT effectively, your business is impacted. PFH's ICT Service Desk delivers essential first response services to our clients and provides the level of satisfaction users expect with their IT systems.

PFH has been administering such solutions for over 20 years. We have implemented custom configurations to clients including dedicated shared, onsite and offsite service desks. PFH ensures that the service desks are staffed by the right quality and quantity of resources and managed against relevant KPIs, which is vital to any organisation. Our service operations are based on ISO 20000 and 9001 standards

These operations can be configured to suit any organisation, whatever its size or requirements. We have cemented our expertise in establishing and managing dedicated shared onsite and offsite service desks with skilled personnel and with escalation to both specialist resolution groups and management direction. Our assistance can extend to desk side support and field break/fix teams, while our key performance measures will inform us on how we continuously improve service levels and build knowledge management solutions.

BENEFITS

  • Access a structured service desk, 24x7, for expert end user support services delivered to agreed service levels;
  • Reduced costs over internal services;
  • Increased service availability.

 

HOW WE DO IT

  • Fully staffed service desk at our operations centre using the latest in cloud, telecommunications and incident management systems;
  • Nationwide service team for local service delivery to support service operations;
  • KPI and SLA driven services tightly management to ISO Standards;
  • Highly skilled, trained and certified service desk agents up to senior level.
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Field Engineering

FIELD ENGINEERING

PFH has one of the largest field service teams in Ireland which is in excess of 50 engineers based across the 32 counties covering all your IT support requirements.  Our Field Engineering team provide the onsite element of  our maintenance and support operations as well offering installation and configuration services to our customers.

With our engineers strategically placed in areas across Ireland, we can reach any location for onsite support. We can offer various fixed service level agreements within a single contract, ranging from 2 hour, 4 hour, 8 hour or next business day, 24/7, on laptops, PCs, printers, servers and storage. We also provide multi-vendor support from the desktop to the data centre. Each one of our engineers are accredited by the leading IT manufacturers, including HP, Lenovo, Dell and Unify, and are linked to our Incident Management System, which gives live call updates and tracks the location of our field team.

BENEFITS

  • Nationwide service delivery to managed SLA’s from locally based resources
  • Service delivered by certified engineers
  • Access to expertise and escalation to cover all mainstream technologies
  • Cost benefits and savings from a structured service model

 

HOW WE DO IT

  • Nationwide service team for local service delivery
  • Central management from our Operations Centre with fully staffed service agents for diagnosis and incident management
  • Cloud based service system accessible by all service resources

 

WHAT YOU GET

A professional service to agreed service levels that is cost effective, flexible and reliant

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Maintenance Services

MAINTENANCE SERVICES

As PFH are Ireland's largest IT “3rd party” maintenance company we have the resources, capability and national coverage to meet any systems maintenance need. 

Our 24×7 ISO 20000 based maintenance services are delivered through a fully staffed operations centre to provide you with variable options to meet your IT requirements. We cover a full range of IT related equipment, including laptops, desktops, printers, servers, storage arrays, network and telephony systems. All our services are delivered directly by PFH using leading manufacturer accredited engineers.

We provide maintenance support on equipment from many key vendors such as Dell, IBM, HP, Cisco, Unify and many others. Our support services cover devices and platforms ranging from the client device to datacentre solutions. In many cases we offer significant cost savings over manufacturer support pricing using the skills and experience of our large team of field engineers based nationwide. All our engineers are manufacturer accredited.

BENEFITS

  • Nationwide service delivery to managed SLA’s;
  • Wide manufacturer coverage;
  • Service delivered by certified engineers;
  • Potential for reduced costs on existing service agreements;
  • Access to expertise and escalation to cover all mainstream technologies.

 

HOW WE DO IT

  • Nationwide service team for local service delivery;
  • Central management from our Operations Centre with fully staffed service agents for diagnosis and incident management;
  • Cloud based service system accessible by all service resources.

 

WHAT YOU GET

A professional managed maintenance service to agreed service levels that is cost effective, flexible and reliable. 

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MANAGED FIREWALL
Organisations of every size are at risk from increasingly sophisticated threats including dangerous ransomware viruses. But don't stress; PFH can help! We can take away the risk with our brand new secure, centrally Managed Firewall Service.

THE RISK

Are you worried about the continuous threat to your network and business's data?

Is the growing use of cloud computing and mobile solutions adding new levels of risk, complexity and cost, to securing your organisation’s data and intellectual property?

Is your IT budget tighter?

Does your organisation have the resources to managed growing security challenges?

If you have answered YES to any of the above you are not alone.

Organisations of every size are dealing with theses issues while also combating a wide range of increasingly sophisticated threats, including cybercriminal activity, spam, malware and the rapidly spreading threat to organisations by the dangerous ransomware virus; CryptoLocker, spread using official-looking emails, fake pop-ups and similar techniques. The virus notifies people about missing payments, purchases and similar things that can easily trick people into opening the malicious attachment. As soon as such attachment is opened, the computer is infected and predetermined files are encrypted.

With tighter budgets many organisations don’t have the resources to easily address their growing security challenges but PFH can help.

WHAT WE DO

PFH can take away the risk with our affordable, centrally managed firewall service. Using SonicWALL we will help you meet your compliance and security objectives by managing and monitoring your firewall appliance. Our proactive service provides 24x7 administration and support for multiple network security functions including:

  • IPS/IDS Firewall
  • Anti-virus
  • Anti-spyware
  • Application control
  • Content filtering
  • Wireless LAN
  • VPN tunnels
  • Multi-WAN support

PFH will provide and install the new firewall and proactively monitor the firewall 24 hours a day looking for signs of attack or intrusion and administer and support multiple network security functions.Using SonicWALL, we can help you meet your compliance and security objectives by managing and monitoring your firewall appliance.

PFH offers our Managed Firewall Services as an annual service subscription with monthly billing, in which PFH security personnel connect to a firewall and manage it on your behalf. This offer includes access to the PFH Portal where you can see the status of devices, view a security dashboard, and create tickets to request configuration changes.

BENEFITS

  • Real-time security monitoring
  • Device health monitoring
  • Centralised updates and management
  • Expert response to threats
  • Annual fixed cost
  • Web filtering capability
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Managed Firewall

MANAGED FIREWALL

Organisations of every size are at risk from increasingly sophisticated threats including dangerous ransomware viruses. But don't stress; PFH can help! We can take away the risk with our brand new secure, centrally Managed Firewall Service.

THE RISK

Are you worried about the continuous threat to your network and business's data?

Is the growing use of cloud computing and mobile solutions adding new levels of risk, complexity and cost, to securing your organisation’s data and intellectual property?

Is your IT budget tighter?

Does your organisation have the resources to managed growing security challenges?

If you have answered YES to any of the above you are not alone.

Organisations of every size are dealing with theses issues while also combating a wide range of increasingly sophisticated threats, including cybercriminal activity, spam, malware and the rapidly spreading threat to organisations by the dangerous ransomware virus; CryptoLocker, spread using official-looking emails, fake pop-ups and similar techniques. The virus notifies people about missing payments, purchases and similar things that can easily trick people into opening the malicious attachment. As soon as such attachment is opened, the computer is infected and predetermined files are encrypted.

With tighter budgets many organisations don’t have the resources to easily address their growing security challenges but PFH can help.

WHAT WE DO

PFH can take away the risk with our affordable, centrally managed firewall service. Using SonicWALL we will help you meet your compliance and security objectives by managing and monitoring your firewall appliance. Our proactive service provides 24x7 administration and support for multiple network security functions including:

  • IPS/IDS Firewall
  • Anti-virus
  • Anti-spyware
  • Application control
  • Content filtering
  • Wireless LAN
  • VPN tunnels
  • Multi-WAN support

PFH will provide and install the new firewall and proactively monitor the firewall 24 hours a day looking for signs of attack or intrusion and administer and support multiple network security functions.Using SonicWALL, we can help you meet your compliance and security objectives by managing and monitoring your firewall appliance.

PFH offers our Managed Firewall Services as an annual service subscription with monthly billing, in which PFH security personnel connect to a firewall and manage it on your behalf. This offer includes access to the PFH Portal where you can see the status of devices, view a security dashboard, and create tickets to request configuration changes.

BENEFITS

  • Real-time security monitoring
  • Device health monitoring
  • Centralised updates and management
  • Expert response to threats
  • Annual fixed cost
  • Web filtering capability
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Overview
Managing all aspects of your cloud experience.  We deliver integrated and secure managed cloud services that enhance your business by enabling mobility, agility and increased productivity. From billing to day to day operations, our team manage all aspects of your cloud environment so you don’t have to.  Our services range from simple infrastructure solutions to integrated application deliver and management as well as security services for a mobile workforce. 
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Transformation strategy

TRANSFORMATION STRATEGY

If you are considering how to develop, engage or consider a cloud strategy for your organisation, then our proven Transformation Strategy development service can help you shape your thoughts and plans for the future of your IT environment.

Our approach is based on our extensive experience and established best practices for cloud readiness and transformation   Our methodology represents an established solution-development approach that provides for well-defined phases that takes into account requirements such as architectural design, software design, software development, system testing, and managed release cycles, administration, costs and management. 

 

BENEFITS

  • Access to cloud transformation expertise based on real world application
  • A concise strategy for cloud transformation for your business;
  • Business case material to support a transformation model;
  • Expert assistance in development cloud options;

 

HOW WE DO IT

Through a series of planned workshops and systems analysis we focus on the outcomes that that are be delivered through a there step process of analysis, design development and detailed report creation:

 

Analysis: consists of detailed analysis of the current environment to fully understand the operation, customisations, interactions, dependencies and readiness activities required to bring the systems to the point where cloud options can be considere

 

Transformation Planning: addresses the logical design for the proposed solution, which represents the end-state transformation of the systems to the Cloud Platform

 

Detailed report:  this is where all associated design elements are incorporated into the final documentation to contain:

  • Solution design options;
  • Security & Data Protection requirements;
  • BOM’s for hardware (if required), licensing, connectivity other associated requirements;
  • Product Licensing cost analysis – cloud versus on premise;
  • Detailed WBS, Responsibility Assignment Matrix (RAM), Process and SOW for the implementation;
  • Schedule and work effort;
  • Risk planning covering issues and dependencies for the options;
  • Cost models, comparisons and requirements;
  • Technical delivery roadmap;
  • Detailed migration roadmap recommendations for project team resourcing.

 

WHAT YOU GET

A detailed report itemising requirements and outlining plans for enablement

Follow-up as required for refinement and enablement that provides  clear options for a cloud transformation strategy addressing the main areas of

 

Data Protection;

  • Resilience and availability of the systems as the requirement for access;
  • The delivery of a controlled environment with regular updates on a scheduled basis to ensure systems are robust and in line with latest updates
     

Cost itemisation

  • Overcome limitations of current infrastructure where concerns exist for availability and disaster recovery;
  • Enhance the managed services capability of the current solutions;
  • A clear migration plan in terms of WBS, schedule, resources and approach for transformation of the current environment;
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Productivity

PRODUCTIVITY

Think productivity and think Office 365 from Microsoft.  Whether it is basic email or a complete solution incorporating SharePoint for collaboration and Skype for Business for Communication – our team deploy, manage and support all aspects of your environment.  We can extend our support services to your end users – this means we take the role of support agent to ensure your users are being as productive as possible with your subscription.  We can also deliver complete flexibility in billing by providing you with a monthly cost based on actual usage. 

Many companies have difficulty in maximising the potential that Office 365 can bring to their business as this requires technical and process alignment expertise. All our consultants are trained to the highest level of accreditation in the Office 365 platform and are extremely experienced in implementing the best solutions to customers. We help our customers realise the benefits of the Office 365 experience without the need or expense for them to become experts at implementing and supporting these business tools across areas such as SharePoint and Business Analytics.

 

At PFH we have developed a tailor-made implementation and support offering that ensures maximum benefit with little disruption to deliver the complete Office 365 experience. We work with you to plan, deploy and customise your Office 365 implementation. PFH are your end to end Office 365 partner.

HOW WE DO IT

  • Service delivery from our 24x7 Management centre staffed with highly skilled and accredited resources
  • Billing models based on direct relationship with Microsoft in the Cloud Solution Provider programme

WHAT YOU GET

  • Managed service for Office 365 administration
  • Per user billing model based on a monthly cost of assigned licenses
  • Application support services extending out to end user support        

BENEFITS

  • Increased productivity through optimal deployment of the purchased tools such as SharePoint etc.
  • Reduced costs through cost avoidance for the purchase of unused licensing
  • Increased end user experience as support is delivered from our highly skilled service desk
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File sharing collaboration

FILE SHARING COLLABORATION

PFHMyFile: A low cost, highly available and agile file sharing service that provides constant access to data across user platforms and devices.  The service is a replacement for on premise fileservers as well as a document sharing solution that is fully managed and hosted on Azure.  Customers can create shared workspaces with access controls using Team Folders in the system.. Data security is ensured as the service is cloud based and has file versioning, it is by default a backup repository for local data.  The customer can choose to self-administer or opt for a complete managed service for the Cloud Share thus giving local control if required.

A file synchronisation and sharing service for teams and individuals providing access to data from any platform (Web, Windows, IPhone, Apple, Windows Phone).  This solution is hosted on the PFH Cloud and fully integrates with Active Directory (if required) to synchronise desktops as well as fileserver shares (to provide copies of data or replace local file servers altogether).  Users can also share content with external users (non-employees) like as with Dropbox etc.  The solution is multi-tenant so can be provided as a managed service, or customers can opt to self-manage their environment.  It is licensed per user and total allocated storage.

BENEFITS

  • Dropbox replacement for central control of shared data with external users and customers;
  • Removes barriers to productivity
  • Secure collaboration through team folders;
  • Reduced costs for data storage and administration
  • Managed Service for complete reliability;
  • Replaces WAN based slow file sharing to branch offices;
  • Business agility through instant data sharing;
  • Data security through synchronisation and versioned backup.

HOW WE DO IT

  • Customer review to determine app, user and storage requirement;
  • Commission of tenant;
  • Setup of users;
  • (Optional) train local admin on solution (2 hours);
  • (Optional) integration with local Active Directory;
  • (Optional) synchronisation of Server Shares;
  • (Optional) Selective test restore of data;
  • Implementation of a Managed Service for the solution if required.

WHAT YOU GET

  • Cloud based file sharing & synchronisation;
  • Versioned backup for local data;
  • Centrally controlled data sharing solution;
  • File server replacement solution;
  • Data access and synchronisation across multiple platforms;
  • Shared workspaces with access controls
  • Web portal;
  • Self-administration (if required)
  • Active directory integration (if required)
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