IT Field Services Engineer

IT Field Services Engineer

PFH Technology are currently looking for a Field Engineer to join our growing team.

Role Overview:
As a Field Engineer at PFH Technology, you will be the frontline technical expert supporting our customers across multiple sites. Your role will involve responding promptly to helpdesk calls, troubleshooting hardware and software issues, and working closely with clients to deliver exceptional service. You will manage system administration tasks, liaise with third-party vendors, and collaborate with internal ICT teams to resolve complex problems and ensure smooth IT operations. This role requires strong technical skills combined with excellent communication and customer service abilities to provide effective solutions and enhance user experience.

Location: Athlone

*Full Clean Driving License Require*

Key Responsibilities:

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  Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system; including travel to sites to support users.

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  Establish and build on good working relationship with customers.

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  Troubleshoot and if required, referral of hardware faults to third parties.

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  System administration using Active Directory.

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  Troubleshoot issues with Windows accounts/mailboxes.

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  Troubleshoot system problems, diagnose and solve software faults e.g. Citrix.

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  Install and configure computer hardware and peripherals, operating systems and applications.

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  Liaise with third party vendors for softwarehardware installation.

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  Deal with 'how to' and information requests including data security and ICT policies.

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  Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.

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  Install individual software requests.

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  Managed Print devices - liaise with vendors including IP information.

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  Access consoles to push or provide solutions for requests e.g. Content encryption.

Candidate Profile:

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  1 years' experience in an IT hardware environment with experience in Windows & 10 Windows 11 installations.

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  Demonstrate good problem solving, analytical and decision-making skills.

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  Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this role.

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  Excellent communication skills.

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  Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.

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  Demonstrate evidence of production of quality deliverables.

PFH Technology, owned by Ricoh - a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.