Employee Experience: What it is & Why it matters

Employee experience captures what people encounter, observe or feel during their employee journey at an organisation.

Without question, business leaders recognise the importance of customer experience and how it impacts the success of their company. (If they didn't, they wouldn't be business leaders.)

But how many business leaders think about the worth of the employee experience and how that affects their organisation?

In the early 2000s, employers were concerned with "employee satisfaction." In 2010, the focus shifted to "employee engagement." Nowadays, progressive employers are beginning to recognise that satisfaction and engagement is not all that their workforce are concerned with.

So what is the employee experience? The employee experience is the sum of all interactions an employee has with their employer. It is the structure and culture of the company and how the employee perceives the organisation as a whole and their role within.

More specifically, the employee experience is influenced by three things:

- Physical Environment
- Tools and Technologies
- Health & Well Being

Here are some suggestions to help make your employees happier within their work environment and thus and more loyal to the company.

Our blog will focus on some tools, and more specifically some technologies that an employer might provide, and how these can have a positive impact an employee’s experience.


Powerful, user-friendly technology is essential for every employee to get their job done.

Each day your workforce uses some form of technology that allows people to connect and share information with others around the globe. Every popular technology platform today has one common trait; it puts the user at the centre of everything, it's designed with users in mind and built to make our lives easier.

More and more we will see commercial business technology platforms becoming more user centric while still solving the business challenges it was originally designed for. Once these platforms achieve the right balance between being user-centric and productive, your employees won’t be able to live without them.

By providing workplace technology that not only meets but exceeds the needs of your workforce, your organisation is making a powerful statement around its dedication to employee wellbeing. When you invest in your employees, they will inadvertently invest in the business.

If you're already trying to improve employee engagement and employee satisfaction, making the jump to improving the employee experience will be easy. All you must do is be thoughtful, deliberate and, most importantly, listen. Put the employee at the centre of everything.

If you are unsure whether you are providing the right technology to your employees, why not make contact with us to discuss where you are in your journey and we can share with you our experiences in helping other companies.


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