Principles of Open Communications

Unify has been making communications systems since 1847, with this experience comes a deep understanding of the guiding principles of communication.

Open Communications is the next generation of human contact and collaboration in your organisation and Unify, represented directly here in Ireland by PFH Technology Group,  are leading the field in delivering this new way of communicating.

Unified Communication – unification of all relevant business communications, whether it is real time (e.g. voice, video or instant messaging) or non-real time (e.g. voice mail, email or fax) into a simple, seamless experience.

Open IT-Based Communications – complete openness across the entire information and communications ecosystem. It encompasses support for: multi-vendor interoperability and transparency across diverse system architectures through open interfaces and standards; and Service Oriented Architecture (SOA) principles and IT applications that enable on-demand business models

Fixed Mobile Convenience – connecting people seamlessly, intuitively and conveniently, based upon their presence and communication preferences, to the various user devices through the various communication networks. It combines the best of both the wired and wireless worlds into a single converged user experience

Business Process Integration –  strong productivity gains through a deep embedding of real time communications into mission-critical business processes, while dramatically speeding up business community and collaboration workflows. It improves the breadth, depth, quality and timeliness of business information processing. This is achieved through far-reaching support of both industry standards, such as SIP and SOA, to achieve integration of unified communication solutions into many of the major IT applications on the market, including Microsoft Outlook, IBM Lotus SameTime, SAP Netweaver and

Rich User Experience  – intuitive, human-centric access to information and
communication as needed. It allows people to share information as easily
as natural languages enhance personal performance. While providing both
ease and joy of use. The resulting new communication paradigm leverages presence, preference and location information to make communications
and collaboration more efficient in any media and over any network.

Deployment Choices – allows customers to choose from a wide variety of
open communications access methods. Options range from flexible capital
and operating expenditure choices, including service-oriented purchases,
such as fully managed services and/or hosted communications solutions.

Business Continuity and Integrity – Carrier-class redundancy, resiliency,
reliability, security, and scalability to ensure the success of virtualised
communications. The Unify Enterprise Communications approach
addresses organisational, security and technical issues to help ensure that
its customers’ businesses remain successful and responsive during and after
events that can cause critical harm to normal working operations.