Reliable & Value-added Corporate Support
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| The Response Centre at PFH's Network Operation Centre (NOC) is designed to meet the demands of your IT users freeing them to focus on your core business. |
We provide you with a competent, managed and highly-skilled Network Operations Centre support facility based upon an effective tried and tested model. You benefit from:
- Faster Time To Resolution
- Dedicated queue of A+ or MCP certified engineers
- On-site MCSE Certified Senior Engineering Team
- Integrated Hardware and Operating Systems Support
- Incident Management using ITIL standards
- Collaborative remote resolution using industry standard tools e.g. Citrix gotoassist
- Parts management to effect repairs
- Dedicated supervisor and management team with regular reviews of incidents
- Extended HelpDesk Opening Hours – 8am to 5.30pm daily - including lunch hour
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